Dundas ELC

I was nervous to start my son at childcare because of previous bad experience in another creche. The team at Dundas ELC let us ease into it, provided me with practical advice and my son LOVES it. Since starting his behaviour has improved, he loves learning and playing with his friends. Everyday when I pick him up he says “school is fun!” The team is really passionate and caring. They have my full trust and I couldn’t recommend a better childcare centre. Thank you Kath and your amazing team!

Came back to write this review after transferring my son to a new daycare centre for about 3 months because I just realised how poorly Dundas ELC had been run: My son was there for about a year and a half. I would give 5 stars for the first six months, but after that the staff rotation and management were very messy. There were educators joining and leaving for every three or four months, so the kids had to get to know the new ones again and again. Whereas other centres that I visited have many educators working there for years. There was a extremely unhappy accident. My son’s face was scratched by another kid about a year ago and I received a phone call from one of the previous educator who told us about this accident and claimed my son was ok. Didn’t mention he was bleeding and had exposing flesh. When I picked him up, no band aid or antibacterial gel or anything were used for the wound. There were also other dramas like his finger was clamped by the sliding door and caused fractures, which we had to take him to hospital for a little surgery. And one of the newly joined educator shook my son brutally just because he didn’t want to take a nap even though that educator left right after. Parents should avoid this centre.

We love Dundas ELC. The staff are amazing, my daughter is so happy to jump into their arms in the morning! Our daughter is always learning something new, and is always guided by her teachers! Teachers are always sharing pictures of our daughter’s day, and will always have 2-3 posts a day. They communicate regularly with us, and always keep us updated if our daughter is sick, or has been injured. They have also been so accomodating when there was payment issues, and made sure they were rectified quickly. Kath is amazing, and always so accomodating when we need something! Couldn’t recommend these guys enough!!

My son Dev has been going to Dundas ELC for around 2.5 months now. I must say we made the right choice in sending him to Dundas ELC! The staff (especially Yashora, Arifa, Arezo, Jessica and Chloe) are incredible and they take care of Dev very well. I see very good/positive changes in Dev and I am very thankful to the center and its' staff - thank you!

Do not recommend this child care. Poor communication with parents and no accountability taken when a mistake has been made during payments.

I started working as an Educator at Dundas ELC just two month ago and I am incredibly grateful to be here. The centre director, staff and families are very supportive, welcoming and friendly. The enriching environment at Dundas ELC is a great place for kids to learn and grow. Thank you Dundas ELC!

It has to be said that Dundas ELC is one of the best child cares I’ve worked at. I’m so grateful to be surrounded by such lovely and supportive staff members and loving families. I started my journey as Dolphins Room Leader with Dundas Elc July 2023 and I have enjoyed every single moment I’ve spent at the centre. I’m extremely happy to be working here and I’m lucky to have supportive staff members and a supportive director along with amazing families & just the whole Dundas Elc community. Thank you for everything! ❤️

The Dundas ELC families and community have made me feel extremely welcome as the new centre director. I am looking forward to working closely with the educators, children and families to ensure the best care for our community!

The management of the childcare service was inadequate, with consistent issues throughout our experience. There was only one competent and effective teacher present, which negatively impacted the quality of education and care provided. Moreover, the frequent turnover of directors within a span of three months created an unstable environment for both the staff and children. Communication was a major problem at the facility. Despite having two children enrolled, we often struggled to obtain even basic information about their daily activities. This lack of transparency left us feeling disconnected from our children's experiences and hindered our ability to engage with them effectively. Another significant concern was the occurrence of multiple head injuries among the children, without any accompanying incident reports. This lack of proper documentation raises serious safety and accountability issues, leaving parents unsure of the circumstances surrounding these incidents and the steps taken to prevent them in the future. Furthermore, there was a deeply frustrating incident where our children were removed from the care facility due to non-payment, despite having made the payment five days prior. Since we paid in advance, it took an entire month of persistent effort, including multiple reports to various organizations, and involving the police, to finally retrieve our advanced payment. This administrative mishap showcases a lack of professionalism and organizational competence. Based on our experiences, we cannot recommend this childcare service to others. The issues with management, inadequate communication, safety concerns, and the ordeal we went through to retrieve our payment all contribute to our lack of confidence in this facility. It's important to share our concerns with other parents, even though we have already reported to the appropriate authorities or regulatory bodies to ensure that the necessary actions are taken to address these issues and prevent similar situations from occurring in the future

管理很差 师资不稳定，他们只想收钱。