Collective Family Day Care

one of the worst experiences I've had with daycare management and staff. If I could give 0 I would! The director from Doonside Dalene Eadie and the educator Nicole Di Cesare from Cooranbong are absolutey unprofessional and were willing to make arrangements to help my family when Nicole had no children attending her daycare! there were times i wanted to pull my dauther out as I wasnt too impressed with her allowing my daugther to play outside in the cold and amongst farm animals like chicken... but I still stuck by her as she was starting her business and I felt sorry for her! As soon as she had other enrollments she gave my daugther the flick without bothering to call or explain why. I geuinely raised questions about fees as it was my first experience with enrolling my child in a daycare and she would take offence to it and say that shes already stated things. REGARDLESS I am a paying customer...Instead we recieved an email from the director who was ill informed and claimed she had tried to contact me on a number of ocassions - WHICH IS A LIE! No email, No letters! How unproessional from a business!!!! DO NOT RECOMMEND SENDING KIDS THROUGH THIS ORGANISATION!!! Im so glad my daugther now attends a more proessionally runned organisation with professional staff that geuniely care about people and stick by their philosophies!

Bad experience with this day care provider dalene Eadie and my daughters daycare educator nicole Di Cesare from Cooranbong, NSW. Extremely unprofessional and unwilling to get back to my partner to explain fees and charges after sending emails to request for someone to help her interupt the final invoice after they terminated our daughters placement. Very sad experience! Don't believe their philosophies on their website and Facebook page as they defiantly do not try and assist families - only when it suits them! If my family could give zero star rating we would!