This service meets the National Quality Standard and provides quality education and care in all seven quality areas.

Meeting NQS

Meeting National Quality Standard

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Stepping Stones Education and Care Pty Ltd

Stepping Stones Education and Care, Family Day Care

We signed a contract with Rachelle & Justine in Augustine Heights (through the Stepping Stones office) for the part-time care of our 10 month old daughter. Rachelle & Justine had only just started in the childcare industry and in our second week of daycare with them, we received a text message on Tuesday night the 27th June 2017 informing us that they would no longer be able to care for our daughter from the end of the week. No explanation was offered in the message so we called them. They informed us that they were giving our daughters spot to another child who needed a full time position.

We were completely stunned by this. We had our other daughter in home daycare with an experienced carer through Brisbane Kids Family Day Care (now called My Place) for years, and we had never heard of anything like this happening before once a family had a contract with a carer. Other carers who we have had have simply told families the days that they have available, and families then do split care for their child between two carers (as we currently do for our 10 month old). It feels incredibly insincere and unprofessional to tell a family that you can offer full time care to their child and then kick another child out so that place is free.

We called the Stepping Stones office the next morning and were repeatedly told that it was a “business decision” and to not take it personally. We were told that the carers were allowed to do this because a notice period was built into the contract. However, we feel that when it comes to looking after children whose parents both work full time, this clause in the contract should be reserved for extenuating circumstances – not for use when a better offer comes along.

In addition to cancelling our daughter’s ongoing care, Rachelle & Justine sent us a message on the morning of 29th June 2017 (our daughter’s last day with them) at approximately 6:15am, 45 minutes before we were due to drop our daughter off, informing us that they were sick and unable to look after her that day. My husband picked her up from their house on the afternoon of the 28th June 2017 and we were not told then, or at any time on the night of the 28th, that care could not be provided the next day. Because the Stepping Stones office does not open until 8:30am we could not find any emergency care for our daughter through another carer. We were left without care for our daughter for the day on the 29th, meaning that one of us had to take the day off work.

We were extremely disappointed with how unprofessional the carers were. Regardless of whether the contract technically allows the carers to do what they did, we feel that it is the height of unprofessional behaviour to discard a child for a better offer and treat the parents’ concerns with such disregard afterwards. We have now signed up with a carer through another agency who has 35 years experience, and we will be sure to only work with experienced carers from now on.

Family Day Care

Stepping Stones Education and Care Pty Ltd Stepping Stones Education and Care Pty Ltd Australia 1 Springfield Lakes Blvd  QLD QLD Metro 4300

More Than 36 Months

0 To 12 Months

25 To 36 Months

13 To 24 Months

School Age

We are a CCS Approved Family Day Care Service with Educators throughout the corridor between Logan , South West Brisbane, Ipswich and Somerset Regions. Our Educators and specifically selected because of their professionalism, passion for all thing early childhood and because they have all of the required qualifications. We make monthly visits to all of our educators in order to maintain excellent relationships with them and the children/families who enter into their care. These visits also allow us the opportunity to support, mentor, guide, encourage, and celebrate each individual educator in their roles within the Australian Government Department of Education Queensland Regulatory, the National Quality Standard and the Service Policy and Procedure requirements. We pride ourselves on keeping the FAMILY in Family Day Care.

Stepping Stones Education and Care Pty Ltd

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