Discovery Childcare and Education

Beautiful facilities and lovely educators but unfortunately that’s where it ends. When we did the tour we met some great salespeople who promised the world, various programs etc. Nowadays they barely meet reasonable expectations. EXCEPTIONALLY high turnover of staff and centre managers. We had attended since 2019 and in that time we have had 9 Centre Managers. The owners and management of the centre are unpleasant and unprofessional. It is evident that they are focused on what makes it into their pockets as opposed to the genuine wellbeing of the children, families and their educators. We have raised several concerns in the past which have always been done in a polite manner and attempted to provide constructive criticism. Rather than taking this on board, they seem to take it personally and use it against you. They do not want to hear any feedback. At 4:50pm on a Friday evening, I was sent an email from the “CEO” ceasing my child’s enrollment due to “multiple staff complaints”. My child was due to attend on Monday. This professional CEO did not have the decency to call and chat to me about it. Lucky I checked my emails. When I managed to speak with this individual, he could not provide me with ONE example. It is exceptionally sad that the company has used us providing feedback, against us, and then used his own staff as scapegoats as a reason to cancel enrolment with no notice. Very cowardly indeed. The fact that he could not provide me with one example speaks volumes, as does the high turnover of staff. For those interested, our feedback and complaints have been things such as: • pressuring to toilet train a children before they were ready, prior to moving to a new room as the room didn’t have nappy training facilities. It was all about convenience for them. • Multiple staff changes and turnover as previously mentioned in which families were also not notified of staff leaving when they had been with our children for years. Staff who have departed were specifically advised NOT to let families know they were leaving. • The fact that they didn’t have enough food one particular day for children, who were told they could only have one serve as there wasn’t enough. Hard to provide meals when you can’t retain a chef I suppose. .Please do not be fooled. Several of the pleasant reviews on here are from staff - one of whom doesn’t even have a child who attends the centre?! We have enrolled my second child at a different centre and it is like chalk and cheese. Avoid this sinking ship.

I would like to express my sincere appreciation for the exceptional professionalism demonstrated by the staff and management of the facility. Our toddler has been thoroughly enjoying their time at the facility, and the daily routine reports provided are incredibly comprehensive and valuable.

Very happy with the staff and how my son is looked after. Very caring staff...

My daughter has been attending discovery since she was 10months old beginning in the nursery, now 3.5yrs old and just started the kinder program. We have been so happy with the centres caring nature towards the children but equally impressed with the education they provide.

Good child care centre

This day care has been amazing the last 6 years we have been here. Wouldn’t want to see our kids anywhere else. Amazing educators Awsome coffee machine

Hands down the best daycare in the eastern suburbs. After visiting 8 places and investigating 21 in total online. I am so so glad we chose discovery. The educators are absolutely incredible, they treat the kids with so much empathy and respect. They really take the time to get to know them and play to their strengths. My sons confidence, literature and overall interest in learning absolutely blossomed the moment he started at discovery. For a nervous first time mum, it is so nice to drop your kid off and be confident you are leaving them in safe, enthusiastic and engaged hands. A friend of mine works for a music group that does music classes once a week and she was filling in there for the first time and as an outsider she Ben she said to me the place is second to none and the educators are so much more attentive and engaged than other places.