Back
Australia/WA/6173/Secret Harbour/Great Beginnings Secret Harbour/

Great Beginnings Secret Harbour

Another family has just viewed this centre!

Centre Overview

Connect With Us Via

icon
icon
icon
icon
icon

Opening Hours

Capacity

92 children

Service Approval Date

03 November 2015

Primary Service Type

Long Day Care

Registered with ACECQA

Services Offered

Long Day Care
0 To 12 Months
13 To 24 Months
25 To 36 Months
More Than 36 Months
Pre-School / Kindergarten
More Than 36 Months
About The Centre
About Great Beginnings Secret Harbour Long Daycare and Kindergarten Welcome to Great Beginnings Secret Harbour. We're ideally located for families in Secret Harbour, Golden Bay, Karnup, Singleton and Lakelands area. Read More

Centre Features & Inclusions

Parent Services
Approved for CCS
Car Parking
Daily Activity Updates
Parent App
Pram Parking
Weekly Updates
Fees & Discounts
Flexible Sessions
Educators & Staff
Tertiary Qualified Staff
Centre Facilities & Services
Air Conditioned
Allergy Aware
Environmentally Friendly
Heated
Insect Repellent Provided
Nappies Provided
SunSafe aware
Sunscreen Provided
Activities & Equipment
Indoor Play Area
Outdoor Play Area
Sandpit
Shaded Outdoor Area
Food & Nutrition
Some Meals Provided
Learning Activities
Approved Preschool Program
Education & Development Programs
Excursions
Incursions
Music Lessons

Educator & Staff Profiles

Ratings

8.1

KindiCare Rating

The KindiCare Rating for this service of 8.1 is equal to the min KindiCare Rating for the area of 8.1

kindicare-rating

NQS Rating

This service provides a safe education and care program but there are one or more areas identified for improvement under the National Quality Standard.

Parent Reviews

4.2/ 5
5 Stars (24)
4 Stars (0)
3 Stars (1)
2 Stars (2)
1 Star (4)
Google ReviewOctober 23, 2024
I had a really terrible experience with staff here. A majority of the staff are very rude and I caught the team leader yelling at a child one day when I came to pick my son up early. The staff made little to no effort to action any care requests for my son who is autistic, they never made the effort to include him in activities or update daily photos of him like they did with the other kids. I felt like my son was like left to play by himself mostly, he never came home having learnt anything new. My son actually developed alot of anxiety over attending daycare, to the point where I couldn't take him anywhere without him crying "no school, no school!" I had typed up a huge review detailing all my terrible experiences here and what ultimately led me to cancelling my sons care here but it literally exceeded the character limit. I tried to talk to management about my concerns before and after I cancelled my sons care here, I also called the area manager and left a voice message but they never got back to me. They are not really interested in taking on feedback from parents to improve the service and experience, they just deny and deflect. My son and I are still recovering from our terrible ordeal at this Centre. Read the reviews, and don't send your kids here!
Google ReviewOctober 03, 2024
Unfortunately can’t recommend this centre to others. My 2 sons attended for roughly a year and a half, there were new centre managers every few months while we were there (one lasting barely a month). The high staff turn over is ridiculous and my children were in hysterics at drop off every morning (while staff stood and stared at me until I asked for help.) Only to find out that staff were shouting at my 1.5 year old, which explains the distress at drop off. Overall, majority of staff were unfriendly and the care was not great at all. My children have been at a new centre for 4 months now and have no issues with drop off whatsoever and always come home happy. A few of the staff were friendly but a lot showed little to no enthusiasm for their job. Among other issues, I was not happy with the overall care given at this centre.
Google ReviewSeptember 04, 2024
I would advise everyone to steer clear from this daycare at all costs, if I could give zero stars I would. We have had so many bad experiences with this daycare: she came home from daycare wearing the same nappy I had put on her in the morning told staff and they proceeded to lie to me same as the centre director. Never gets them access to water my son is always coming home so thirsty and his water bottle hadn’t been touched. We would pick him up and there would be days we’re there would be 1 educator to 9 kids. Different educator in the room every time had no idea who the kids even were. The high staff turnover is ridiculous, they don’t even tell us anymore when someone is leaving because they would be doing an announcement about it every 2 days. This daycare even didn’t know where my son was for about 7 minutes and then proceeded to lie about the times and try to cover it up. New centre director makes all these promises to change the daycare yet she has not made any changes. This daycare is going down hill extremely fast!!
Our son has loved every moment here, the staff are warm and friendly, the centre is bright and clean with a large outdoor area. We have nothing but good things to say about the centre, he spent 6 months in the nursery room and is still currently in the toddler one room where he has lots of fun and has made really good friends
This place has gone downhill terribly in the last few years. For the most expensive in the area, you certainly don’t get what you pay for. Glorified baby sitters now with zero focus on early childhood education. Steer clear. I use a pseudonym to protect my identity and that of my children. My review still stands and is 100% accurate.
Due to unfortunate incidents happening recently, I just wanted to still praise the following educator for always going above and beyond for my son and always giving me constant reassurance. Ashlee, thankyou for everything you do! We really appreciate you.
After your disgusting response good riddance and clearly I am not the only one noticing your horrendous behaviour!!! My child was removed immediately due to him being so distressed screaming his lungs out and no one attending to him. No need to sneak him out as he was outside and I walked to him to get him no teacher in sight! It took you. Over 40min to ask met whether I have taken my child out. I was assured and promised my wee man will be looked after with care but clearly you just added to his stress and anxiety which we need to try and rectify now!!! His new school has been nothing short of incredible! So goes to show! If you are not in it with the right intentions it will catch up with you! It is very sad that you try and push blame on parents for the centre's behaviors. Observations made over the 4 weeks my wee man was there. Very disappointing and a few heartbreaking and questionable incidents occured which resulted in removing him with immediate effect.
I want to say thank you to you all for being so welcoming to my daughter who has been doing work placement with you recently, she absolutely loves coming in and always is happy when she comes home. She really has grown and love working with all the kids, thank you all for being so kind and great!
High staff turnover over the last few years has made this center not what it used to be. We where really disappointed how an incident was handled and the lack of communication. This resulted in us unenrolling our child from this center.
Google ReviewJanuary 14, 2021

Location

3,289.21 km

24 Clarkshill Rd, Secret Harbour, WA 6173

Every childcare centre all in one App. Just scan the QR code to download. Childcare Simplified.
free-app-banner
qr-code-kindicare-app

Covering all childcare providers and centres

BESbswy